Rezo Terms of Use

These Terms of Use (“Terms”) govern your access to and use of Rezo (“the Platform”), a web-based software-as-a-service (SaaS) engineering tool provided by Enersynt BV (“Enersynt,” “we,” “us,” or “our”). By accessing or using the Platform, you (“Client”, “you”, or “your”) agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Platform.

The version of these Terms (version 2026-07) included in this offer reflects the terms applicable at the time of the engagement. However, unless otherwise agreed in writing, the latest version published on the Platform shall govern ongoing access and use of Rezo.

Definitions

Platform: The Rezo software platform accessible via browser at https://www.enersynt.com.

User: Any individual authorized by the Client to use the Platform under its subscription.

Client Data: All data uploaded, submitted, or processed by Users through the Platform.

Subscription Plan: The pricing tier or license model selected by the Client.

Access and Use

Subject to these Terms and timely payment of applicable fees, Enersynt grants the Client a non-exclusive, non-transferable, revocable license to use the Platform solely for internal business purposes.

The Client shall not share login credentials, sublicense or resell access, or attempt to reverse engineer, decompile, or modify the Platform.

Enersynt reserves the right to suspend or terminate access in case of breach, misuse, or unauthorized use.

Users are created by the Client under its Subscription Plan. Enersynt reserves the right to suspend or disable individual User accounts in cases of misuse, security concern, or violation of these Terms.

Users shall not:

       - Use the Platform for unlawful purposes;

       - Interfere with or disrupt system security or integrity;

       - Attempt unauthorized access to the Platform or its infrastructure;

       - Introduce malicious code or reverse engineer any part of the Platform;

       - Circumvent usage limits or licensing restrictions.

Subscription, Fees & Payment

Access to Rezo is provided on a subscription or usage-fee model, per your agreed subscription agreement or proposal.

Unless otherwise agreed, invoices are due within 30 days of issuance. Overdue payments may incur interest at 2% per month.

Enersynt may change pricing upon 30 days’ notice. The Client may terminate within this period to avoid the new pricing.

Enersynt reserves the right to suspend access to the Platform for overdue accounts.

Data Ownership and Privacy

The Client retains full ownership of all Client Data submitted to the Platform.

Enersynt will only access Client Data as necessary to operate, maintain, or support the Platform. For support purposes, the Client grants Enersynt permission to access such data strictly on a need-to-know basis.

Use of Client personal data is governed by the Privacy Policy and a separate Data Processing Agreement (DPA) defining roles and responsibilities under GDPR.

Enersynt implements reasonable technical and organizational measures to protect Client Data.

Intellectual Property

All intellectual property rights in the Platform, including source code, methodologies, algorithms, models, and documentation, remain the sole property of Enersynt.

Except as expressly permitted in these Terms of Use, the Client may not copy, modify, distribute, reverse engineer, or create derivative works from the Platform.

The Client may provide suggestions, ideas, or other feedback related to the Platform (Feedback). The Client grants Enersynt a worldwide, royalty-free, perpetual, irrevocable license to use, modify, and incorporate such Feedback into the Platform or other products without obligation or compensation to the Client.

Availability & Support

Enersynt aims to ensure the Platform is available and operational in a reliable manner. Periodic maintenance may be required to improve functionality or security, and such maintenance will be scheduled outside of business hours where feasible. Access may also be temporarily interrupted due to circumstances beyond Enersynt’s control, such as technical issues or force majeure events.

Planned maintenance will be communicated in advance where reasonably possible.

Support is available at support@enersynt.com during business hours.

Confidentiality

Both parties agree to keep confidential any non-publc, proprietary information disclosed in connection with the Platform, unless already in the public domain, required to be disclosed by law, or received lawfully from a third party.

Warranties & Disclaimers

The Platform is provided “as is”. Enersynt does not warrant uninterrupted or error-free operation.

To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, or non-infringement.

Outputs generated by the Platform are intended for the Client’s professional use and decision-making. Enersynt accepts no responsibility for any reliance on such outputs by third parties or for decisions made outside the intended context of use.

The Client acknowledges that any analysis or simulation results provided by the Platform are computational tools and may not capture all real-world factors. Independent verification is advised before making engineering or operational decisions based on such outputs.

Limitation of Liability

Enersynt’s total liability arising out of or related to the Platform shall not exceed the total fees paid by the Client in the preceding 12-month period.

In no event shall either party be liable for indirect, incidental, special, or consequential damages, including loss of profit or business interruption.

Termination

This Contract remains in effect for the duration of the agreed subscription or license term, unless terminated earlier in accordance with this Clause 10. Unless otherwise agreed in writing, the subscription will automatically renew for successive one-year terms unless either party provides written notice of non-renewal at least 30 days prior to the end of the then-current term.

Either party may terminate the Contract with immediate effect by giving written notice if the other party materially breaches these Terms and fails to remedy the breach within 14 days of receiving written notice specifying the breach.

Upon termination or expiry of the Contract for any reason, the Client’s access to the Platform will be revoked.

Termination of the Contract, whether by expiry or for cause, does not entitle the Client to any refund of fees paid, except where required by law. All fees paid are non-refundable.

Client Data will be retained for 30 days following termination or expiry and made available for export upon written request. After this period, it may be permanently deleted or anonymized.

Free or trial accounts that remain inactive for a continuous period of 12 months may be deleted following 30 days’ written notice. Associated data may be removed thereafter unless otherwise agreed.

Force Majeure

Neither party shall be liable for failure to perform due to events beyond its reasonable control, including but not limited to war, cyberattacks, natural disasters, strikes, or power failures.

Governing Law and Jurisdiction

These Terms are governed by the laws of Belgium.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Liège, Belgium.

Miscellaneous

Enersynt may update these Terms periodically. The current version is published on the Platform. Continued use of the Platform indicates acceptance of any revised Terms.

The Client may not assign or transfer its rights or obligations under these Terms without prior written consent.

The invalidity of any part of these Terms shall not affect the validity of the remainder.

The Client agrees to comply with all applicable laws and regulations, including data protection, anti-corruption, and export control laws. Enersynt makes no representation that the Platform is appropriate for use in jurisdictions where such use would be prohibited.

Enersynt may publicly disclose the fact that the Client uses the Platform, including use of the Client’s name and logo in promotional materials, case studies, and on Enersynt’s website. Such use shall be limited to factual statements and not include any confidential or sensitive information. Use of the Client’s logo or branding beyond a simple reference requires the Client’s prior written consent. If the Client objects to such use, they must notify Enersynt in writing within 14 days of the Contract’s commencement.

Where Rezo is used in conjunction with consulting services provided by Enersynt, such services are governed by our separate Standard Terms and Conditions for Engineering Services.